1. Since change in the workplace is constant, a good leader knows how to implement and lead effective change. A description on p. 418 and 419 explains how change affects top management, middle management, and frontline employees. Read this section, and consider a time when you experienced change in your organization.
Describe how people at those three levels in the organization initiated or responded to the change. Did top management help his or her middle managers prepare employees for and implement the change? Did management understand the “losses” experienced by employees? Were employees resistant to the change? How did management overcome that resistance?
2. What is burnout? Who gets burned-out?
Read the stories about Joe in “We Buried Joe Today” and the “A tragic story” about ambulance attendants on pages 432 and 433. Comment on the stories and similar ones you may have heard about.