A recent article points to the fact that many businesses are using Uber and Lyft in large numbers, and for 46% of their trips…. That is interesting! And I don’t think the are ISO certified! Please answer the following:

1. Do these companies have any quality certification?

2. If not formal, is there an “informal” expectation of quality?

3. What are this business’ elements that allowed it to have such a great share of the business transportation market?

4. How does this service translate to an international market? What are some of your recommendations?

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